Contact
Do you have a question or would you like to get in touch? Fill in the form and we will get back to you as soon as possible.
Please use the form on the right for business enquiries, bulk quotes, finishing requests and sample orders. You will receive a case number by e-mail and a reply within one business day. For order-related questions (shipping status, returns, invoices) a shorter route is available — see the sections below.
Customer Service
Monday to Friday
09:00 – 14:00 (CET)
Phone
Address
Inh. Christian Habert
Am Ecksoll 1b
22145 Stapelfeld
Germany
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Response times & service hours
Our customer service is staffed on weekdays. We handle every enquiry personally – no ticket queues, no anonymous help desks. The figures below describe what we aim for in day-to-day business, not legally binding guarantees.
09:00 – 14:00 (CET). E-mails and form submissions are also accepted outside these hours and are picked up on the next working day.
Enquiries that arrive before 12:00 are usually answered the same day. Everything else goes out within the next business day.
For time-critical questions (dispatch deadline, delivery stop, print-run start): call us on +49 40 788 072 33 within the service hours.
Which channel for which enquiry
You will reach us fastest if you choose the right route from the start. The matrix below shows which channel is suited to which type of enquiry.
Contact form
Best for quotes, bulk orders, finishing (print & embroidery), sample orders, EU VAT-free delivery and new-customer registration. You get a case number and a written reply thread that we can continue in.
Phone
Best for time-critical questions: can the parcel still leave today, is my address change in time, is the stock enough for my event. For longer product consultations an e-mail is usually quicker because we can look up stock, prices and finishing options in parallel.
Best for detailed product questions, image references, finishing briefings and attachments (PDF, PNG, EPS). Please state your customer number or order number so we can allocate your request immediately.
Martin – AI assistant
Best for product discovery, size comparisons, colour alternatives and bulk-price simulations. Martin searches our full range in real time, 24/7. For binding quotes and complex orders you still get a human after that.
What we are the right contact for
Clubmartin is a B2B textile wholesaler for blank goods, workwear and corporate fashion. The topics below are our day-to-day work – feel free to go into detail with your enquiry.
Bulk quotes & staggered pricing
From roughly 50 pieces per item we calculate individually. Tell us article, size breakdown and target delivery date.
Finishing: print & embroidery
Logo, name, number, placement – please attach the motif (vector preferred). We quote based on technique, size and number of colours.
Sample orders
For larger projects we send samples prior to series production so you can check cut, feel and colour before you commit.
EU VAT-free delivery
With a valid VAT ID we invoice net (reverse charge). Send us the VAT ID through the form – we verify and unlock your account.
Club & association discount
Clubs, associations and youth organisations can request terms with recurring purchase – usual proof: register of associations or statutes.
New-customer account
As a business customer you order on invoice from the first order. Register in the shop, we check and release – usually the same day.
Corporate & workwear concepts
Full outfit for a team, trade fair or opening: we match basics, jackets and accessories to your corporate colours and sizes.
Range & stock questions
Which colours of a model are reliably available in your required quantity? We check with our brand partners in Europe and get back to you.
The quick route for order-related questions
Many requests are faster via self-service than via the form – especially when you already have an order number. Below is a quick overview of what we would ask you anyway if you went through the form.
Faster via self-service
- Delivery status / tracking: see the shipping confirmation e-mail – the tracking link goes directly to the carrier (DHL, GLS, UPS).
- Order status, invoices & account data: in the customer account under "My orders".
- Return & return label: start the return through the return portal – the label is generated and sent to you immediately.
- Shipping costs & delivery times: everything about carriers, rates and transit times is on the delivery page.
- Payment on invoice: background and conditions on the B2B invoice page.
Please write us here
- Something is wrong with the delivery: wrong article, damage, missing items, apparent transport damage.
- You need an individual quote: larger quantity, special terms, framework agreement.
- You want finishing with your motif: print, embroidery, numbering.
- You want VAT-free EU delivery: please send the valid VAT ID.
- You are stuck with your account or an order and self-service does not help. We will look at it personally.
Location & visits by appointment
Stapelfeld – Hamburg metropolitan region
Our office and warehouse are located in Stapelfeld, directly east of Hamburg. From Hamburg city centre it is roughly 20 minutes by car via the B 435 and the A 1.
Visits are possible by appointment. We are a working warehouse operation, not a walk-in showroom – so please schedule the slot by phone or form in advance. We will then prepare samples and reference items for your visit.
For pick-up of a dispatched order please contact us before we hand the parcel over to the carrier – otherwise it is already on the way to you.
Owner: Christian Habert
Am Ecksoll 1b
22145 Stapelfeld
Germany
Complaint and escalation
If something has really gone wrong
First step is always the standard service route (form, e-mail, phone) – this way we have the full history, order number and photos. If a case nevertheless does not get resolved and you want it to end up personally on the desk of the owner Christian Habert, write to Service@Clubmartin.de with the subject „Beschwerde-Eskalation“ and the existing case number.
Clubmartin is a sole proprietorship – this route is short and reliable here, without a corporate chain. We prefer to look at the full case history (dates, pictures, order number) rather than just a short „complaint“ mail, so we can really get it right.
Alternatives to the contact form
Not every question needs to go through the form. The following routes often get you an answer faster – and they are available around the clock.
Martin AI assistant
Searches our range in real time – good for size, colour and stock questions.
Customer account
Order history, invoices, return labels, address changes – all self-service.
Delivery & shipping
Carriers, countries, rates and transit times – complete overview.
Invoice purchase (B2B)
Terms, limits and procedure for payment on invoice.
Return portal
Register the return, generate the label – faster than any phone call.
Legal notice
Company details, VAT ID, legal contact point, DSA contact.
Thank you for your message!
We have received your enquiry and will get back to you within one business day.