Cancellation & Returns

§ 1 – No Statutory Right of Withdrawal

The statutory right of withdrawal under §§ 312g, 355 BGB (implementing Directive 2011/83/EU) is reserved exclusively for consumers within the meaning of § 13 BGB. It does not apply to contracts between businesses (§ 14 BGB).

Businesses within the meaning of this provision include companies, organisations, associations, public authorities, agencies, freelancers and self-employed persons acting in the exercise of their commercial or independent professional activity.

§ 2 – Voluntary Goodwill Return

Even though we are not legally obliged to take back goods, we offer our business customers a voluntary return option on transparent terms. This is a goodwill commitment without any legal entitlement.

Return conditions

• Return request submitted within 14 days of receipt of the goods, via our returns portal or by email
• Goods are unused, unworn and in perfect, resaleable condition
• Original packaging complete and undamaged
• All labels, tags and accessories present

Excluded from goodwill return

• Personalised items (printed, embroidered, engraved or otherwise personalised)
• Custom-made items and goods cut or manufactured to the customer's specifications
• Goods with visible signs of use, soiling or damage
• Opened packaging on items sealed for hygiene reasons

Return process

1. Register the return: file the return via our returns portal.
2. Receive return label: after approval you will receive a shipping label by email.
3. Pack the goods: pack the items securely in the original packaging.
4. Dispatch: hand the parcel over to the designated carrier within 5 working days of approval.
5. Inspection: after receipt we usually inspect the goods within 3 working days.
6. Credit: after positive inspection you receive 75 % of the value of the goods as a refund via the original payment method and 25 % as a shop voucher (unlimited validity, no minimum order value). In total we thus refund 100 % of the value of the returned goods.

§ 3 – Sample Orders

The following rules apply to sample orders placed for review purposes prior to a larger order:

• Orders that are explicitly marked as samples during the ordering process or by customer service
• As a rule single items or small quantities (max. 3 units per item)
• Up to 2 sample orders per customer per month
• Return within 14 days of receipt on the conditions set out in § 2
• If a larger order follows, we may credit the value of the samples against the follow-up order

§ 4 – Complaints and Defects

For justified complaints (wrongly delivered, damaged or defective goods) we do not charge any handling fee. The statutory warranty rights under §§ 434 et seq. BGB apply in the version applicable to purchases between businesses.

Deadlines and burden of proof

• Duty of examination and notification under Art. 377 of the German Commercial Code (HGB): as a merchant you are obliged to examine the goods without delay after receipt and to give notice of any obvious defects without delay, at the latest within 14 days of receipt.
• Hidden defects must be notified without delay after discovery.
• If no timely notification is given, the goods are deemed accepted.
• Burden of proof: in B2B transactions the burden of proving that a defect existed at delivery lies with the buyer.
• Warranty period: 12 months from delivery (shortened pursuant to § 438 para. 1 no. 3 BGB in conjunction with our T&Cs).

Complaints process

1. Report the defect via our returns portal, the contact form or by email to reklamation@clubmartin.de
2. State your order number and attach meaningful photos of the defect
3. After inspection you will receive return instructions or, where applicable, replacement goods directly
4. For justified defects we cover the return shipping costs in full

§ 5 – Cancellation Before Dispatch

As long as your order has not yet been dispatched, you may cancel it free of charge:

• Contact us as soon as possible by email or via your customer account
• Goods already in production (in particular personalised items) can no longer be cancelled
• Upon successful cancellation we refund the full amount via the original payment method

§ 6 – Partial Return

You may return individual items of an order without having to return the entire order:

• Select the relevant items when registering the return
• The 25 % voucher scheme is calculated only on the value of the returned items
• Please return only registered items – unregistered items cannot be processed

§ 7 – Contact

For questions concerning a return, complaint or cancellation:

• Returns portal: directly in your customer account
• Email: service@clubmartin.de (general) / reklamation@clubmartin.de (complaints)
• Phone:
• Processing time: usually 1–2 working days

§ 8 – Summary

§ 9 – Final Provisions

This information is provided for the sake of transparency and supplements our General Terms and Conditions. In the event of any conflict between this page and our T&Cs, the T&Cs prevail. The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

Status: 1 July 2026